Terms of Service

Welcome to PT Gistex ("GISTEX," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website gistexgroup.suruhai.com and any related services we provide.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. Additionally, when using particular services offered through this website, you shall be subject to any posted guidelines or rules applicable to such services.

These Terms constitute a legally binding agreement between you and PT Gistex. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms.

2. Use of the Website

2.1 Permitted Use

You may use our website for lawful purposes only. Specifically, you may:

• Browse our product information and company details
• Submit inquiries and contact forms for business purposes
• Request product samples, quotations, and technical specifications
• Access downloadable resources we make available
• Share content from our website using provided sharing tools

2.2 Prohibited Use

You agree NOT to use our website to:

• Violate any local, national, or international law or regulation
• Transmit any harmful, threatening, abusive, defamatory, or obscene material
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Interfere with or disrupt the website or servers or networks connected to the website
• Attempt to gain unauthorized access to any portion of the website
• Use automated systems (bots, scrapers) to access the website without permission
• Collect or harvest personal information about other users
• Upload viruses, malware, or any other malicious code
• Engage in any fraudulent or deceptive practices
• Reverse engineer, decompile, or disassemble any part of the website

3. Intellectual Property Rights

3.1 Our Content

All content on this website, including but not limited to:

• Text, images, graphics, logos, and photographs
• Videos, audio files, and multimedia content
• Product descriptions and technical specifications
• Software, code, and website design
• Trademarks, service marks, and trade names

...is the exclusive property of PT Gistex or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

3.2 Trademarks

The GISTEX name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of PT Gistex. You must not use such marks without our prior written permission.

3.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal or internal business purposes. This license does not include:

• Any resale or commercial use of the website or its contents
• Any collection and use of product listings, descriptions, or prices
• Any derivative use of the website or its contents
• Any downloading or copying of account information for the benefit of another merchant

4. User Submissions

4.1 Inquiry Forms and Communications

When you submit information through our contact forms, inquiry forms, or other communication channels, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display such information for business purposes.

4.2 Accuracy of Information

You represent and warrant that:

• All information you provide is accurate and truthful
• You have the authority to bind the company you represent
• Your use of the website does not violate any applicable laws

5. Products and Services

5.1 Product Information

We strive to provide accurate product descriptions, specifications, and images. However:

• Product specifications may change without notice
• Colors and textures may vary from images due to display settings
• Availability is subject to change
• We reserve the right to discontinue any product at any time

5.2 Pricing

All prices are subject to change without notice. Quoted prices are valid for the specified period only. Final pricing will be confirmed in formal quotations or purchase agreements.

5.3 Minimum Order Quantities

Products may be subject to minimum order quantities (MOQ). MOQ requirements will be communicated upon inquiry.

5.4 Product Samples

Sample availability and pricing are subject to our sample policy. Sample requests do not constitute a commitment to purchase.

6. Business Transactions

6.1 Quotations

Quotations provided through the website or email are for informational purposes only and do not constitute a binding offer. Formal purchase orders and agreements govern actual transactions.

6.2 Purchase Orders

All purchase orders are subject to acceptance by PT Gistex. We reserve the right to accept or decline any order for any reason.

6.3 Payment Terms

Payment terms will be specified in formal agreements. All payments must be made according to agreed terms.

6.4 Shipping and Delivery

Shipping terms, delivery schedules, and responsibilities will be defined in purchase agreements. Lead times are estimates and may vary.

7. Disclaimers and Limitations of Liability

7.1 "As Is" Disclaimer

This website and all information, content, materials, products, and services included on or otherwise made available through the website are provided on an "as is" and "as available" basis, unless otherwise specified in writing.

PT Gistex makes no representations or warranties of any kind, express or implied, as to:

• The operation of the website or the information, content, materials included therein
• The accuracy, completeness, or usefulness of information provided
• The uninterrupted or error-free operation of the website
• The security of data transmission
• The absence of viruses or other harmful components

7.2 Limitation of Liability

To the fullest extent permitted by law, PT Gistex shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Loss of business opportunities

In no event shall PT Gistex's total liability exceed the amount paid by you, if any, for accessing the website.

7.3 Product Liability

Product warranties and liabilities are governed by separate product terms and conditions or purchase agreements. This website does not create any product warranties beyond those explicitly stated in formal agreements.

8. Indemnification

You agree to indemnify, defend, and hold harmless PT Gistex, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the website
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by PT Gistex. We have no control over, and assume no responsibility for:

• The content, privacy policies, or practices of any third-party websites
• The accuracy or reliability of information on third-party sites
• Any transactions you may enter into with third parties

We strongly advise you to read the terms and privacy policies of any third-party websites you visit.

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law and Jurisdiction

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or use of the website shall be:

1. Negotiation: First attempted to be resolved through good-faith negotiations between the parties
2. Mediation: If negotiation fails, submitted to mediation in Indonesia
3. Arbitration: If mediation is unsuccessful, resolved through binding arbitration in accordance with the rules of BANI (Indonesian National Board of Arbitration)
4. Litigation: As a last resort, submitted to the exclusive jurisdiction of the courts of Indonesia

11.3 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

12. Termination

We reserve the right to terminate or suspend your access to the website immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Upon termination:

• Your right to use the website will immediately cease
• All provisions of these Terms that by their nature should survive termination shall survive
• We may delete any content or information you have provided

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

14. Waiver

No waiver by PT Gistex of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and PT Gistex concerning your use of the website.

These Terms supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and us with respect to the website.

16. Force Majeure

PT Gistex shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, pandemics)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Utility failures or telecommunications outages
• Cyber attacks or security breaches

17. Contact Information

If you have any questions about these Terms, please contact us:

18. Acknowledgment

By using our website, you acknowledge that you have read these Terms of Service, understood them, and agree to be bound by them. If you do not agree to these Terms, you must not access or use our website.