Privacy Policy

At PT Gistex ("GISTEX," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gistexgroup.suruhai.com or engage with our services.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out inquiry or contact forms
• Request product samples or quotations
• Subscribe to our newsletter or communications
• Communicate with us via email, phone, or WhatsApp
• Apply for job positions through our careers portal

This information may include:

• Full name
• Company name and job title
• Email address
• Phone number
• Business address
• Product requirements and specifications
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Geographic location (country/city level)
• Device type (desktop, mobile, tablet)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic. These technologies help us:

• Remember your preferences and settings
• Understand which pages and content are most popular
• Improve website functionality and user experience
• Measure the effectiveness of our marketing campaigns

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Business Operations

• Process and respond to your inquiries and requests
• Provide product information, samples, and quotations
• Manage customer relationships and business transactions
• Process orders and deliver products
• Provide customer support and technical assistance

2.2 Communication

• Send you updates about products, services, and company news
• Respond to your questions and comments
• Send administrative information (policy changes, terms updates)
• Invite you to participate in surveys or feedback requests

2.3 Marketing

• Send promotional materials about new products and special offers (with your consent)
• Personalize your experience on our website
• Conduct market research and analysis

2.4 Website Improvement

• Analyze website usage and performance
• Improve website design, content, and functionality
• Identify and fix technical issues
• Enhance security and prevent fraud

2.5 Legal Compliance

• Comply with legal obligations and regulations
• Protect our rights, property, and safety
• Enforce our terms and conditions
• Respond to legal requests and prevent prohibited activities

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery and marketing automation
• Analytics and performance monitoring
• Customer relationship management (CRM)
• Payment processing (if applicable)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Partners

With your consent, we may share information with business partners for joint marketing initiatives or collaborative projects.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our legal rights
• Investigation of fraud or security issues
• Protection of the safety of our users or the public

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4. Third-Party Services

Our website may use the following third-party services:

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Learn more at Google's Privacy Policy.

4.2 Google Fonts

Our website uses Google Fonts for typography. When you visit our site, your browser connects to Google's servers to load fonts. Google may collect technical information such as your IP address.

4.3 Social Media Platforms

We link to our social media profiles (YouTube, LinkedIn, Instagram). When you interact with these platforms, their respective privacy policies apply.

4.4 WhatsApp Business

We use WhatsApp Business for customer communication. Messages sent through WhatsApp are subject to WhatsApp's Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: Sensitive data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic assessment of security practices
• Employee Training: Staff educated on data protection and privacy
• Secure Infrastructure: Servers and databases maintained with security best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies.

6.2 Deletion

You can request deletion of your personal information, subject to legal obligations that may require us to retain certain data.

6.3 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.4 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may affect website functionality)
• Receive notifications when cookies are set

6.5 Do Not Track

Some browsers have a "Do Not Track" feature. Currently, there is no industry standard for responding to these signals. We do not currently respond to Do Not Track signals.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When personal information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

PT Gistex is based in Indonesia. If you are accessing our website from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia or other countries where our service providers operate.

By using our website, you consent to the transfer of your information to Indonesia and other countries that may have different data protection laws than your country of residence.

9. Children's Privacy

Our website and services are directed to businesses and professionals, not to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

10. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we may provide additional notice (e.g., email notification)
• Your continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.